SHERPA CHAI REFUND/RETURN POLICY
We have a 30-day refund/return policy, which means you have 30 days after receiving your item to request a refund/return.
To be eligible for a refund/return, we will need to know the condition of the delivered product, quality, etc. You’ll also need to provide your order number. If product was damaged in transit we may request photos of the damage.
To start a refund/return request, you can contact us at orders@sherpachai.com or https://www.sherpachai.com/contact/
If you have any questions about a refund/return request also feel free to contact us at orders@sherpachai.com or https://www.sherpachai.com/contact/
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve reviewed your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@sherpachai.com or https://www.sherpachai.com/contact/